Pet Policy

50 % of our rooms and suites are designated Pet Friendly however, please note, this does not include our Superior Queen Room or our Superior Queen Suite.

Your pet must be registered with the office in a designated pet friendly room.  There is a nominal $10 per night pet charge.  Unregistered pets will be charged at $ 25 per pet.

We also have a supply of Pet Blankets and cloths for cleaning off any muddy paws.

Some of our human guests have allergies and require pet free rooms. To ensure their health safety, owners with pets in “no pet” rooms will be charged a MINIMUM cleaning fee of $ 100.

Smoking Policy

For the convenience of the majority of our patrons all of our rooms are non smoking.  Guests choosing to smoke may do so outside away from any open doors or windows.

If a registered guest or any of their visitors chooses to smoke in our rooms, or causes any of our rooms to suggest the odour of smoking, we will either charge their credit card a minimum $ 200 cleaning fee or any deposit will be forfeited.

Cancellation Policy

Individual Guest reservation cancellations are subject to a 2 day/48 hours notice prior to date of arrival.

Group or Team reservation cancellations of 3 or more rooms are subject to a minimum 5 days notice prior to date of arrival

If a Guest or Group Member fails to cancel within the above conditions we will charge their credit card a minimum of 1 night’s charge plus any applicable taxes.

Check In / Check out

Check in time is generally 2 pm, however, subject to availability, requests for an earlier check in time may be accommodated.

Check out is usually 11 am.  Subject to availability, if you would like to have a later check out time, or stay over, we would appreciate your advising our office the day prior.  Late check outs are subject to a $ 15 hourly charge.

Customer Service Guarantee

We pride ourselves on our personal service both at our Motel and assisting whenever possible in making your stay in Pacific Rim’s Alberni Valley area more enjoyable.  Our office stocks a large variety of local and regional information and we are always happy to help you plan your stay with us.  If there is anything we can do to make your travels in our region more enjoyable please let us know.

While it has never been our plan or policy to double book sometimes plans go awry and mistakes do happen.  If this does occur we make every effort to make amends.  We want your business and we want you to return and stay with us in the future.

Although we are unable to guarantee a specific room request we do guarantee that we will have the room type you reserved at the price you reserved.  If, for some unforeseen circumstance, the room you reserved is not available we will upgrade you to a larger room for the same price. If we have no rooms left we will make arrangements for your accommodation at an equal or better accommodation property at no increased cost to yourself. We pay any difference.